Privacy & Cookie Policy

This Privacy & Cookie Policy was last updated on 21 May 2018.

Here at Anglo-Link ("Anglo-Link", "Site", "we", "us", "our"), your privacy is very important to us, and we want you to be confident that the information you give us in order to use our Site is safe and secure. This Privacy & Cookie Policy explains our information collection practices and describes your rights to access, correct, or restrict our use of your personal information.

The information controller of your personal information is Anglo-Link Languages Ltd, a company registered in England and Wales with company number 06466142, and whose registered office is at R Sutton Associates, Manor House, Manor Road, Burnham On Sea, Somerset, England, TA8 2AS (Anglo-Link, we, us, our).

Unless we link to a different policy or state otherwise, this Privacy & Cookie Policy applies when you visit or use the Anglo-Link website, mobile applications, APIs or related services (the "Services").

By using the Services that Anglo-Link offers, you agree to the terms of this Privacy & Cookie Policy. You should not use the Services if you do not agree with this Privacy & Cookie Policy or any other agreement that governs your use of the Services.

Our Privacy & Cookie Policy explains:

  1. What information we collect

    We collect different information from or about you depending on how you use the Services. We collect some of this information from you directly, such as your name and email address, and we collect some of it automatically, such as information about your device when you use our Site

    Below are some examples to help you better understand the information we collect.

    1. Information you provide to us

      When you create an account and use the Services, including through a third-party platform, we collect any information you provide directly, including:

      Account Information

      In order to use the Anglo-Link Site, you need to create a user account. When you create or update your account, we collect and store the information you provide, such as your name, email address, password, postal and billing address, and SKYPE address, and we assign you a unique identification number ("Account Information").

      Profile Information

      You can also choose to provide profile information like your photo, gender, date of birth, social media profiles, or other information. Your Profile Information will be publicly viewable by others.

      Shared Content

      Parts of the Services let you interact with other users or share content publicly, including asking or answering questions, sending messages to other students or teachers, or posting photos or other work you upload. Such shared content may be publicly viewable by others depending on where it is posted.

      Study Information

      When you use the Anglo-Link Site, we collect certain information including which study modules, exercises, and tests you've started and completed and when, how long you have spent studying a module, your test scores, essays and voice recordings you have submitted for evaluation, and also your exchanges with teachers and other students.

      Payment Information

      If you make purchases, for example membership upgrades and credits, we collect certain information about your purchase, such as your name and address in order to process your order. You must provide certain payment and billing information directly to our payment processing partners, including your name, credit card information, billing address, and post code. For security reasons, Anglo-Link does not collect or store sensitive cardholder information, such as full credit card numbers or card authentication information.

      Information About Your Accounts on Other Services

      We may obtain certain information through your social media or other online accounts if they are connected to your Anglo-Link account. If you login to Anglo-Link via Facebook or another third-party platform or service, we ask for your permission to access certain information about that other account. For example, depending on the platform or service, we may collect your name, profile picture, account ID number, and login email address. Those platforms and services make information available to us through their APIs (Application Programming Interface). The information we receive depends on what information you (via your privacy settings) or the platform or service decide to give us.

      If you access or use our Services through a third-party platform or service, or click on any third-party links, the collection, use, and sharing of your information will also be subject to the privacy policies and other agreements of that third party.

      If you contact us for support or to report a problem or concern (regardless of whether you have created an account), we collect and store your contact information, messages, and other information about you like your name, email address, location, operating system, IP address, and any other information you provide or that we collect through automated means (which we cover below). We use this information to respond to you and research your question or concern, in accordance with this Privacy & Cookie Policy.

      The information listed above is stored by us and associated with your account.

    2. Information we collect through automated means

      When you access the Services, we collect certain information by automated means, including:

      System Information

      Technical information about your computer or device, like your IP address, device type, operating system type and version, unique device identifiers, browser, browser language, domain and other systems information, and platform types ("System Information").

      Usage Information

      Usage statistics about your interactions with the Services, including content you have accessed, time spent on pages or the Service, pages visited, features used, your search queries, click information, date and time, and other information regarding your use of the Services ("Usage Information").

      Approximate Geographic Information

      An approximate geographic location, including information like country, city, and geographic coordinates, calculated based on your IP address.

      The information listed above is collected through the use of server log files and tracking technologies, as detailed in the "Cookies and Information Collection Tools" section below. It is stored by us and associated with your account.

  2. How we collect information about you

    We use tools like cookies, web beacons, and analytics services to gather the information listed above. Some of these tools offer you the ability to opt out of information collection.

    1. Cookies and information collection tools

      As detailed in this Policy, Anglo-Link and service providers acting on our behalf (like Google Analytics) use server log files and automated information collection tools like cookies, tags, scripts, customized links, device or browser fingerprints, and web beacons (together, "Information Collection Tools") when you access and use the Services. These Information Collection Tools automatically track and collect certain System Information and Usage Information (as detailed in Section 1) when you use the Services.

      In some cases, we tie information gathered through those Information Collection Tools to other information that we collect as described in this Privacy & Cookie Policy.

      We use cookies (small files that websites send to your device to uniquely identify your browser or device or to store information in your browser) for things like analysing your use of the Services, personalising your experience, making it easier to log into the Services, and recognising you when you return. We use web beacons (small objects that allow us to measure the actions of visitors and users using the Services) for things like identifying whether a page was visited and identifying whether an email was opened.

      Anglo-Link uses the following types of cookies:

      Preferences: cookies that remember information about your browser and preferred settings that affect the appearance and behavior of the Services (like your preferred translation language).

      Security: cookies used to enable you to log in and access the Services; protect against fraudulent logins; and help detect and prevent abuse or unauthorised use of your account.

      Functional: cookies that store functional settings (like the volume level you set for video playback).

      Session State: cookies that track your interactions with the Services to help us improve the Services and your browsing experience, remember your login details, and enable processing of your purchases. These are strictly necessary for the Services to work properly, so if you disable them then certain functionalities will break or be unavailable.

      You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional.

      Some of the third-party partners who provide certain features on our site may also use Local Storage Objects (also known as flash cookies or LSOs) to collect and store information.

    2. Analytics

      We use third-party browser and mobile analytics services like Google Analytics, on the Services. These services use Information Collection Tools to help us analyse your use of the Services, including information like the third-party website you arrive from, how often you visit, events within the Services, usage and performance information, and where the application was downloaded from. We use this information to improve the Services, better understand how the Services perform on different devices, and provide information that may be of interest to you.

  3. What we use your information for
    • Provide and administer the Services and facilitate communication with other users;
    • Process your requests and orders for memberships, credits, products, specific services, information, or features;
    • Communicate with you about your account by:
      • Responding to your questions and concerns
      • Sending you administrative messages and information, including messages from teachers, notifications about changes to our Services, and updates to our agreements
      • Sending you information about your progress in modules, rewards programmes, new services, new features, promotions, newsletters, and other available features (which you can opt out of at any time)
      • Sending push notifications to your wireless device to provide updates and other relevant messages (which you can manage from the "options" or "settings" page of the mobile app)
    • Manage your account preferences
    • Facilitate the Services' technical functioning, including troubleshooting and resolving issues, securing the Services, and preventing fraud and abuse
    • Solicit feedback from users
    • Learn more about you by analysing the information with the help of analytics service providers;
    • Identify unique users across devices
    • Improve our Services and develop new products, services, and features
    • Analyze trends and traffic, track purchases, and track usage information
    • As required or permitted by law, or
    • As we, at our sole discretion, otherwise determine to be necessary to ensure the safety or integrity of our users, employees, third parties, the public, or our Services.

  4. Why we process your personal information

    We will only collect and use your personal information (as described in sections 2 and 3) in accordance with data protection laws.

    Our grounds for processing your personal information are as follows:

    1. Consent

      We will only collect and process your personal information if you have consented for us to do so through creating an account on the Anglo-Link Site in order to use our Services.

    2. Legitimate Interests

      We may use and process some of your personal information where we have sensible and legitimate business grounds for doing so. Under European privacy laws, there is a concept of "legitimate interests" as a justification for processing your personal information. Our legitimate interests for processing your personal information are to:

      • Enable you to access and use the Anglo-Link Site.
      • Communicate with you about your use of the Anglo-Link Site.
      • Improve our Site. We may use your personal information to undertake demographic segmentation and generate profiling information to help us understand what you might be interested in and for market research. We are always working to make a better Site for you and using your personal information in this way helps us to do this.

      From May 2018, you will have a right to object to our use of your personal information for these legitimate interests, including a right to object to profiling by us (see section 8 below).

      We will not store or transfer your personal data outside of the European Economic Area without your consent.

  5. Who we Share Your Information With
    1. We share certain information about you with teachers, other students, companies performing services for us, and analytics and information enrichment providers. We may also share your information as needed for security, legal compliance, or as part of a corporate restructuring. Lastly, we can share information in other ways if it is aggregated or de-identified or if we get your consent.
    2. We may share your information with third parties under the following circumstances or as otherwise described in this Privacy & Cookie Policy:
      • With other students and teachers: Depending on your settings, your shared content and profile information may be publicly viewable, including to other students and teachers. If you ask a question to a teacher, your information (including your name) may also be publicly viewable by other users depending on your settings.
      • With service providers: We share your information with third-party companies who perform services on our behalf, like payment processing, information analysis, and email and hosting services. These service providers may access your personal information and are required to use it solely as we direct, to provide our requested service.
      • With analytics and information enrichment services: As part of our use of third-party analytics tools like Google Analytics, we share certain contact information, Account Information, System Information, Usage Information (as detailed in Section 1), or de-identified information as needed. De-identified information means information where we've removed things like your name and email address and replaced it with a token ID. This allows these providers to provide analytics services or match your information with publicly-available information-base information (including contact and social information from other sources). We do this to communicate with you in a more effective and customised manner.
      • To power social media features: The social media features in the Services (like the Facebook Like button) may allow the third-party social media provider to collect things like your IP address and which page of the Services you're visiting, and to set a cookie to enable the feature. Your interactions with these features are governed by the third-party company's Privacy & Cookie Policy.
      • For security and legal compliance: We may disclose your information to third parties if we (at our sole discretion) have a good faith belief that the disclosure is:
        • Permitted or required by law;
        • Requested as part of a judicial, governmental, or legal inquiry, order, or proceeding;
        • Reasonably necessary as part of a valid subpoena, warrant, or other legally-valid request;
        • Reasonably necessary to enforce our Terms of Use, Privacy & Cookie Policy, and other legal agreements;
        • Required to detect, prevent, or address fraud, abuse, misuse, potential violations of law (or rule or regulation), or security or technical issues; or
        • Reasonably necessary at our discretion to protect against imminent harm to the rights, property, or safety of Anglo-Link, our users, employees, members of the public, or our Services.
        • We may also disclose information about you to our auditors and legal advisors in order to assess our disclosure obligations and rights under this Privacy & Cookie Policy.
      • During a change in control: If Anglo-Link undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your information to the successor organization during such transition or in contemplation of a transition (including during due diligence).
      • After aggregation/de-identification: If Anglo-Link undergoes a business transaction like a merger, acquisition, corporate divestiture, or dissolution (including bankruptcy), or a sale of all or some of its assets, we may share, disclose, or transfer all of your information to the successor organization during such transition or in contemplation of a transition (including during due diligence).
      • With your permission: with your consent, we may share information to third parties outside the scope of this Privacy & Cookie Policy.

  6. Security

    We use appropriate security based on the type and sensitivity of information being stored. As with any internet-enabled system, there is always a risk of unauthorized access, so it's important to protect your password and to contact us if you suspect any unauthorized access to your account.

    Anglo-Link takes appropriate security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information that we collect and store. These measures vary based on the type and sensitivity of the information. Unfortunately, however, no system can be 100% secured, so we cannot guarantee that communications between you and Anglo-Link, the Services, or any information provided to us in connection with the information we collect through the Services will be free from unauthorised access by third parties. Your password is an important part of our security system, and it is your responsibility to protect it. You should not share your password with any third party, and if you believe your password or account has been compromised, you should change it immediately and contact support@anglo-link.com with any concerns.

  7. Your Rights

    You have certain rights around the use of your information, including the ability to opt out of promotional emails, cookies, and collection of your information by certain analytics providers. You can update or terminate your account from within our Services, and can also contact us for individual rights requests about your personal information. Parents who believe we have unintentionally collected personal information about their underage child should contact us for help deleting that information.

    You already have certain rights under existing data protection legislation, including a right to request a copy of the personal information we hold on you, if you request it in writing. From 25 May 2018, you will have the following rights:

    Right to correct:

    the right to have your personal information rectified if it is inaccurate or incomplete;

    Right to erase:

    the right to request that we delete or remove your personal information from our systems;

    Right to restrict our use of your information:

    the right to 'block' us from using your personal information or limit the way in which we can use it;

    Right to data portability:

    the right to request that we move, copy or transfer your personal information;

    Right to object:

    the right to object to our use of your personal information including where we use it for our legitimate interests, or where we use your personal information to carry out profiling to inform our market research and user demographics. If you raise an objection we will stop processing your personal information unless very exceptional circumstances apply, in which case we will let you know why we're continuing to process your personal information.

    1. Your choices about the use of your information

      You can choose not to provide certain information to us, but you may not be able to use certain features of the Services.

      • To stop receiving promotional communications from us, you can opt out by using the unsubscribe mechanism in the promotional communication you receive or by changing the email preferences in your account. Note that regardless of your email preference settings, we will send you transactional and relationship messages regarding the Services, including administrative confirmations, order confirmations, important updates about the Services, and notices about our policies.
      • The browser or device you use may allow you to control cookies and other types of local information storage. Your wireless device may also allow you to control whether location or other information is collected and shared.
      • To opt out of allowing Google Analytics to use your information for analytics or enrichment, see the Google Analytics Opt-out Browser Add-on.

      If you have any questions about your information, our use of it, or your rights, contact us at please support@anglo-link.com.

    2. Accessing, updating, and deleting your personal information

      You can access and update your personal information that Anglo-Link collects and maintains as follows:

      • To update information you provide directly, log into your account and update your account at any time.
      • To terminate your account, email us at support@anglo-link.com or open a support ticket.
      • Please note: even after your account is terminated, some or all of your information may still be visible to others, including without limitation any information that has been (a) copied, stored, or disseminated by other users (including in course comment); (b) shared or disseminated by you or others (including in your shared content); or (c) posted to a third-party platform. Even after your account is terminated, we retain your information for as long as we have a legitimate purpose to do so (and in accordance with applicable law), including to assist with legal obligations, resolve disputes, and enforce our agreements. We may retain and disclose such information pursuant to this Privacy & Cookie Policy after your account has been terminated.
      • To request to access, correct, or delete your personal information, email support@anglo-link.com. Please allow up to 30 days for a response.

      Please note that we retain certain information where we have a lawful basis to do so, including for mandatory record-keeping and to complete transactions.

    3. Our Policy Concerning Children

      Use of children's personal information

      Children under 13 should not use the Services. If we learn that we've collected personal information from a child under the age of 13, we will take reasonable steps to delete it.

      Children between the ages of 13 and 16 living in the European Economic Area may use the Services only with their parent's or guardian's permission.

      Parents or guardians who believe that Anglo-Link may have collected personal information from a child under the ages mentioned above can submit a request that it be removed to support@anglo-link.com

  8. Why we use cookies and which cookies we use
    1. What are cookies?

      Cookies are small text files stored by your browser as you browse the internet. They can be used to collect, store, and share information about your activities across websites, including on Anglo-Link. Cookies also allow us to remember things about your visits to Anglo-Link, like your preferred translation language, and to make the site easier to use.

      We use both session cookies, which expire after a short time or when you close your browser, and persistent cookies, which remain stored in your browser for a set period of time. We use session cookies to identify you during a single browsing session, like when you log into Anglo-Link. We use persistent cookies where we need to identify you over a longer period, like when you request that we keep you signed in.

    2. Why does Anglo-Link use cookies and similar technologies?

      We use cookies and similar technologies like web beacons, pixel tags, or local shared objects ("flash cookies"), to deliver, measure, and improve our services in various ways. We use these cookies both when you visit our site and services through a browser and through our mobile app. As we adopt additional technologies, we may also gather additional information through other methods.

      We use cookies for the following purposes:

      Authentication and security

      • To log you into Anglo-Link
      • To protect your security
      • To help detect and fight spam, abuse, and other activities that violate Anglo-Link's agreements

      For example, cookies help authenticate your access to Anglo-Link and prevent unauthorized parties from accessing your accounts.


      • To remember information about your browser and your preferences
      • To remember your settings and other choices you've made

      For example, cookies help us remember your preferred translation language, so we can provide content in your preferred language without asking each time you visit.

      Analytics and research

      • To help us improve and understand how people use Anglo-Link

      For example, cookies help us test different versions of Anglo-Link to see which features or content users prefer, web beacons help us determine which email messages are opened, and cookies help us see how you interact with Anglo-Link, like the pages you click on.

      We also work with a number of analytics partners, including Google Analytics, who use cookies and similar technologies to help us analyse how users use the Services, including by noting the sites from which you arrive. Those service providers may either collect that information themselves or we may disclose it to them.

      You can opt out of some of these services through tools like the Google Analytics Opt-out Browser Add-on

      To learn more about targeting and advertising cookies and how you can opt out, visit www.allaboutcookies.org/manage-cookies/, or if you're located in the European Union, visit the Your Online Choices site.

    3. Which cookies does Anglo-Link use?

      Below is a list of the cookies used on the Anglo-Link website and what they do:

      This cookie is set by javascript and then later read to determine if javascript is supported in the user agent.

      This cookie is set by javascript to detect the user's local time zone so that the software can adapt the displaying of times automatically.

      This is a session tracking cookie, used to track the user between page clicks.

      This cookie would contain the user's member ID, used to "remember" the user in case their session ends between visits.

      This cookie would contain a hash used to validate that the viewing user's member ID was not forged (it is not the actual password hash).

      ips4_language (Guests only)
      This cookie is used to track a language preference for a guest if the site has more than one language installed and the guest user chooses a specific language to use.

      This cookie is used to track a user's anonymous login preference if they choose this option during the login process.

      ips4_theme (Guests only)
      This cookie is used to track a theme preference for a guest if the site has more than one theme installed and the guest user chooses a specific theme to use.

      When a forum has a specific password set, this cookie is set once a user logs into that forum to validate that they have logged in on subsequent page loads.

      This cookie is used to track an invoice ID for a guest who is checking out so that we can associate the invoice correctly after the user registers or logs in.

      This cookie is used to track referrals in Commerce when one user refers another user to a purchase.

      ips4_noCache (Guests only)
      This cookie is set in order to prevent pages that have been cached from being served to a guest during the checkout process, as the software has the ability to cache guest pages for a configured period of time.

      This cookie tracks a user's preference for viewing the store on the site, whether to show it in list view or grid view.

      You can set your web browser to alert you about attempts to place cookies on your computer, limit the types of cookies you allow, or refuse cookies altogether. If you do, you may not be able to use some or all features of the Services, and your experience may be different or less functional.

      Some of the third-party partners who provide certain features on our site may also use Local Storage Objects (also known as flash cookies or LSOs) to collect and store information.

    4. What are my privacy options?

      You have a number of options to control or limit how we and our partners use cookies:

      • Most browsers automatically accept cookies, but you can change your browser settings to decline cookies by consulting your browser's support articles. If you decide to decline cookies, please note that you may not be able to sign in, customize, or use some interactive features in the Services.
      • Flash cookies operate differently than browser cookies, so your browser's cookie-management tools may not remove them. To learn more about how to manage Flash cookies, see Adobe's article on managing flash cookies and Website Storage Settings panel.
      • Flash cookies operate differently than browser cookies, so your browser's cookie-management tools may not remove them. To learn more about how to manage Flash cookies, see Adobe's article on managing flash cookies and Website Storage Settings panel.
      • For general information about targeting cookies and how to disable them, visit www.allaboutcookies.org.
  9. How you can contact us

    When we make a material change to this policy, we'll notify users via email, in-product notice, or another mechanism required by law. Changes become effective the day they’re posted. Please contact us via email or postal mail with any questions, concerns, or disputes.

    1. Modifications to this Privacy & Cookie Policy

      From time to time, we may update this Privacy & Cookie Policy. If we make any material change to it, we will notify you via email, through a notification posted on the Services, or as required by applicable law. We will also include a summary of the key changes. Unless stated otherwise, modifications will become effective on the day they are posted.

      As permitted by applicable law, if you continue to use the Services after the effective date of any change, then your access and/or use will be deemed an acceptance of (and agreement to follow and be bound by) the revised Privacy & Cookie Policy. The revised Privacy & Cookie Policy supersedes all previous Privacy Policies.

    2. Interpretation

      Any capitalised terms not defined in this policy are defined as specified in Anglo-Link's Terms and Conditions of Use.

    3. Questions

      If you have any questions, concerns, or disputes regarding our Privacy & Cookie Policy, please feel free to contact us at support@anglo-link.com

  10. General
    1. If any provision of this Privacy & Cookie Policy is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision shall be construed, as nearly as possible, to reflect the intentions of the parties and all other provisions shall remain in full force and effect.
    2. This Privacy & Cookie Policy shall be governed by and construed in accordance with the law of England and Wales, and you agree to submit to the exclusive jurisdiction of the English Courts.

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